T: Okay, and the reason why I called, two young males have been arrested. The reason why, one of them were actually making a transaction on a fake {unintelligble} debit card under the name of Miss {unintelligble} living 125 Farmer Road, that's E10 5DJ.
M: Oh dear, that's not very good
T: Sorry?
M: That's not very good then. Okay, well you've caught them then, that's good.
T: Okay, what's happened then is we caught these young males, and they've, well I'm not sure exactly we're going to interview them now to see where they've got hold of these cards. In other words madam what's happened is these young males have made another copy of your debit card. Now this is actually a high level of fraud. What I'm going to advise you to do right now madam, I'm going to advise you to give your banking provider a ring. Now before I ask you to give them a call can you just confirm that you still have your debit card in your possession, that it hasn't been lost or stolen?
M: Right, I'll just check. Yes, got it.
{rustling}
M: Yes, got it.
T: Okay madam, in front of me now I have the cloned card. It's just a plain white card with a black mag strip going across. Can you confirm which banking provider provided you this card?
M: Well, I'm not sure I should tell you that, I mean you know—
T: Okay that's fine—
M: —so I'll tell you what, I'll just call the bank, yep?
T: —can you see a telephone number on the back?
M: Sorry?
T: Can you see a telephone number on the back of your debit card?
M: There is, yes.
T: Sorry?
M: There is, yes. I'll give that a ring then. Righty-ho, thank you very much for—
T: Give that a ring right now.
M: Okay, thank you for alerting me to this.
T: Okay, bye.
{Pause, key tones, ringing}
Card enquiry team: Hello, card enquiry team, how can I help you?
M: Hi, actually, sorry, can I just call you back
C: —how can I help you?
M: Sorry, can I call you back in a moment? I've just forgotten something.
{Pause, brief dial tone, key tones, ringing}
Emergency responder: Hello, 999 emergency?
M: Hello, sorry?
E: Hello, 999 emergency?
M: That's very strange, because I just phoned the speaking clock.
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branchandroot
Transcript
Date: 2013-11-08 08:45 pm (UTC)DCI Thompson: Yes.
M: Hello, can you hear me?
T: Yes.
M: Okay, right, sorry, you were saying?
T: My name's DCI Thompson.
M: Right.
T: Okay, and the reason why I called, two young males have been arrested. The reason why, one of them were actually making a transaction on a fake {unintelligble} debit card under the name of Miss {unintelligble} living 125 Farmer Road, that's E10 5DJ.
M: Oh dear, that's not very good
T: Sorry?
M: That's not very good then. Okay, well you've caught them then, that's good.
T: Okay, what's happened then is we caught these young males, and they've, well I'm not sure exactly we're going to interview them now to see where they've got hold of these cards. In other words madam what's happened is these young males have made another copy of your debit card. Now this is actually a high level of fraud. What I'm going to advise you to do right now madam, I'm going to advise you to give your banking provider a ring. Now before I ask you to give them a call can you just confirm that you still have your debit card in your possession, that it hasn't been lost or stolen?
M: Right, I'll just check. Yes, got it.
{rustling}
M: Yes, got it.
T: Okay madam, in front of me now I have the cloned card. It's just a plain white card with a black mag strip going across. Can you confirm which banking provider provided you this card?
M: Well, I'm not sure I should tell you that, I mean you know—
T: Okay that's fine—
M: —so I'll tell you what, I'll just call the bank, yep?
T: —can you see a telephone number on the back?
M: Sorry?
T: Can you see a telephone number on the back of your debit card?
M: There is, yes.
T: Sorry?
M: There is, yes. I'll give that a ring then. Righty-ho, thank you very much for—
T: Give that a ring right now.
M: Okay, thank you for alerting me to this.
T: Okay, bye.
{Pause, key tones, ringing}
Card enquiry team: Hello, card enquiry team, how can I help you?
M: Hi, actually, sorry, can I just call you back
C: —how can I help you?
M: Sorry, can I call you back in a moment? I've just forgotten something.
{Pause, brief dial tone, key tones, ringing}
Emergency responder: Hello, 999 emergency?
M: Hello, sorry?
E: Hello, 999 emergency?
M: That's very strange, because I just phoned the speaking clock.
{line goes dead}